| Though we've done everything to make your shopping experience at Coward Shoes as simple and enjoyable as possible, we realize you may have a question or problem. To save you time we've put together this list of frequently asked questions to help you find your answer quickly. Just click on a subject below to see the list of related questions. Can I track the delivery of my package? What if I have a question about my order? How do I write to Coward Shoes? What if I have a question about my AMO credit card? How do I return or exchange an item? How long will it take to receive my order? What forms of payment does Coward Shoes accept? How can I contact you if I have questions? What shipping services and delivery times do you offer? What are your shipping and handling charges? Use these quick links for fast information: Can I track the delivery of my package? A: To get tracking information on your package, visit your order status. Log in if you are already a registered customer. If you are not registered, you may do so if you provided an email address at the time you placed your order. Register now. From the Order Status page, you may click the order number you want to track. The tracking ID for each package in your order will be displayed in the order detail. Simply click this tracking number to track your order. What if I have a question about my order? A: Questions about your order can be answered by contacting us through one of the methods below. E-mail: You can contact us by email here. Please include name, address, telephone number, and order number in your message. We strive to answer all e-mail questions within 24 hours. To order by phone: Call us 24 hours a day, 7 days a week at 1-800-351-5203 For customer service: Call us toll free at 1-800-351-5205 from 8am - 10pm ET, Monday through Friday. To fax your order: Fax to 1-800-964-1975. Write to: Customer Service, Coward Shoes, P.O. Box 188, Jessup, PA 18434-0188. Call us toll free at 1-800-362-8410 from 8am — 10pm ET, Monday through Friday. For questions about your AMO credit card account: Call us, in English or Spanish, toll-free at 1-800-362-8430, Monday through Saturday from 8:00 am to 8:30 pm(EST). Please have available your credit account number, Name, Address, Zip Code and approximate date your order was placed. How do I return or exchange an item? A: We want you to love every product you receive from CowardShoes.com, but we know there are circumstances when a particular size, color or style may not meet your expectations. If this should happen, you may return the item(s) by following the instructions on the Return Form portion of your order's packing slip. Please indicate the return reason and quantity returned. How long will it take to receive my order? A: In-stock items ship within 2 business days. Delivery time through our standard delivery service will vary depending upon your location, but please allow 5-9 business days after we ship for receipt of your merchandise. If you would like your items faster, choose our express delivery service and you can expect to receive your in-stock items within 3-5 business days after we ship. Selections ordered together are not always shipped together. Credit card orders are not billed until shipment. Please allow an additional 2 business days to process new AMO credit applications. A: You will receive a notification when we have received your return and credited your account. If you provided an email address at the time you placed the order, you will receive an email notifying you when we have received your return and credited your account. What forms of payment does Coward Shoes accept? A: Coward Shoes accepts the AMO, Visa, Mastercard, American Express, Discover/Novus and Diners Club credit cards. A: You can check the status of your return in order status. Log in if you are already a registered customer. If you are not registered, you may do so if you provided an email address at the time you placed your order. Register now. When your return has been processed, it will be listed on your Order Status as returned along with the date we processed it. If the returned item is an exchange, the item that will be shipped in exchange will appear on your Order Status as a new order. How can I contact you if I have questions? A: You can contact us by email here. Please include name, address, telephone number, and order number in your message. We strive to answer all e-mail questions within 24 hours. A: CowardShoes.com guarantees all merchandise. If you are not completely satisfied with your purchase, simply return the merchandise within 90 days of receipt to make an exchange or receive a refund (excluding shipping and handling charges). Please include the completed form from the invoice enclosed with your order. For returns made after 90 days, refunds will be issued in the form of a merchandise gift card for the original purchase price (excluding shipping and handling charges). Deductions on multiple savings items are subject to reduction if merchandise is returned. Altered or abused items may not be returned. What shipping services and delivery times do you offer? A: In-stock items generally ship within 2 business days. Delivery time through our standard delivery service will vary depending upon your location. Ground shipments generally arrive in 5 to 9 business days. Express Shipments arrive in 3 to 5 business days. Please be advised that your order may arrive in multiple packages. What are your shipping and handling charges? Your shipping and handling charge is based on your merchandise total.  |
