| Shipping/Returns |
| Q: |
What are my shipping costs? |
| A: |
Shipping cost options are based on your order value
and the shipping method you've chosen. This information is available for
review during the check out process. |
| Q: |
How long will it take to receive my order? |
| A: |
In-stock items ship within 2 business days.
To check on inventory availability, please call: 1-800-362-8410.
For items not in stock, please allow up to 30 days for shipment.
Delivery time through our Standard Delivery service will vary depending
on your location, but please allow 5-9 business days after we ship
for receipt of your merchandise. If you would like your items faster,
choose our Express Delivery service for an additional cost and you
can expect to receive your in-stock items within 3-5 business days
after we ship. Selections ordered together are not always shipped
together. |
| Q: |
Does Coward Shoes ship to international destinations? |
| A: |
No, at this time we only ship to destinations within
the USA. |
| Q: |
How Do I Return or Exchange an Item? |
| A: |
We want you to love every product you receive from OldPuebloTraders.com, but we know there are circumstances when a particular size, color or style may not meet your expectations. If this should happen, you may return the item(s) by following the instructions on the Return Form portion of your order's packing slip. Please indicate the return reason and quantity returned.
If you would like to exchange an item, please follow the instructions to indicate the desired exchange. Your exchange order will be sent to you at no additional cost. This program is only valid for shipments within the United States.
If you are making a return using the pre-paid mailing label provided on your packing slip, $6.95 will be deducted from the refund for return postage. Use of the postage-paid label is only valid within the United States.
Because we cannot assume responsibility for packages lost or damaged in transit, we recommend you insure your package for the purchase price of the merchandise before sending it back to us.
Your return will be credited to the credit card used to make the purchase (excluding shipping and handling charges). For returns made after 90 days, refunds will be issued in the form of a merchandise gift card for the original purchase price (excluding shipping and handling charges).
You will receive a notification when we have received your return. If the original order was placed online, you will receive an email notification. If the original order was placed by calling our toll-free telephone number, you will receive a postcard notification.
|
Payment
|
| Q: |
When will I be charged for my order? |
| A: |
Credit card orders are billed after your order
has shipped. |
| Q: |
What forms of payment does Coward Shoes accept? |
| A: |
Coward Shoes accepts the AMO, Visa, Mastercard,
American Express and Discover/Novus credit cards.
|
| Q: |
Is it safe to send my credit card information
over the internet? |
| A: |
Yes, All credit card information sent through the
cowardshoe.com site is encrypted for your safety. For more information
on our Privacy and Security policies click
here. |
General
Questions
|
| Q: |
What if I have a question about my order? |
| A: |
Questions about your order can be answered by following
the instructions at Contact Us. |
| Q: |
What if I have a question about my AMO credit
card? |
| A: |
Questions about your AMO credit card can be answered
by following the instructions at Contact
Us. |
| Q: |
How do you protect my privacy and security? |
| A: |
We are as concerned as you about the privacy and
security of your personal information. We have established policies to
ensure your online protection. Please review our Privacy
and Security policy for more information. |
| Q: |
What is Coward Shoes' guarantee? |
| A: |
Be assured that our items are represented accurately,
and carefully chosen for quality. If you're not completely satisfied with
our selection, return it to us (in original condition)for refund or exchange
(sorry, we do not refund shipping and handling charges). Easy return instructions
are included with your order. |
