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| This policy was last updated and posted on October 10, 2008. At Coward, we value our customers and understand your concerns about online privacy and security. Because we know that your privacy is very important, we have instituted policies intended to ensure that your personal information is always respected and handled in a safe and responsible manner. This Privacy Statement is designed to help you understand what information we collect, how we use it, the steps we take to safeguard it and, under certain circumstances, when we share it with third parties or within our family of affiliated companies. Coward is part of a family of companies, affiliates and subsidiaries, under the umbrella parent Orchard Brands Corporation, including as of the date of this policy is effective, the brands listed below. Please note that while not often, this list is subject to change depending on whether we add companies or subtract existing brands or companies. Norm Thompson, Solutions, Sahalie, Gold Violin, Appleseeds, The Tog Shop, Haband, Draper's & Damon's, Wintersilks, Blair, Old Pueblo Traders, Bedford Fair Lifestyles, Willow Ridge, Lew Magram, Monterey Bay Clothing Company, Brownstone Studio, Coward Shoes, Intimate Appeal. Each affiliated company has its own website and is governed by a separate privacy policy and possibly different data collection practices from Coward. Please refer to the applicable company's website and privacy policy for details on how that affiliated company handles your privacy concerns and personal information. |
| 1. What is your Internet Privacy Policy? |
| A: This Privacy Policy tells you what personally identifiable information and personal information we may collect from our customers and investors, how we may share this information, and how you can limit our sharing of your information. "Personally identifiable information" and "personal information" mean any information by which you can be identified, such as your name, address and telephone number. Our Web sites may contain links to other Web sites that are not under our control. Those Web sites may have their own policies regarding privacy. We have no control of or responsibility for linked Web sites and provide these links solely for the convenience and information of our visitors. Those Web sites are not subject to this Privacy Policy. You should check the privacy policies, if any, of those individual Web sites to see how the operators of those third-party Web sites will utilize your personal information. In addition, these Web sites may contain a link to Web sites of our affiliates. The Web sites of our affiliates are not subject to this Privacy Policy, and you should check their individual privacy policies to see how the operators of such Web sites will utilize your personal information. |
| 2. What information do you collect when I visit your website? | A: Generally, our customers and investors can visit our Web sites without providing or revealing any personal or personally identifiable information. We receive and store certain types of information whenever visitors interact with our Web sites. We may track the Internet domain address from which our visitors visit our Web sites and analyze this data for trends and statistics. Unless a visitor to our Web sites voluntarily provides personal information to us, each individual customer remains anonymous. We receive and may store certain personal information that our visitors enter when visiting our Web sites or provide to us in other ways. For instance, we collect the information you provide to us when you place an order, register with us, send an e-mail or call us, enter a sweepstakes or contest, subscribe to a service, enroll in a club, request to receive a catalog, or participate in a promotion. This information may include your name, shipping/billing address, telephone number, e-mail address, credit card information, product purchases, birth date, gender, occupation, personal interests, and other similar personal or preference data that you provide to us. It may also include information you submit about other people such as the name and address of a gift recipient. Whether or not you provide such information to us is completely your own choice. |
| 3. What is your e-mail policy? |
| A: We will not sell, rent, or trade your e-mail address to any unaffiliated third party. We believe that your e-mail address is personal and should be kept that way. We use your e-mail address to provide better customer service, and to be able to inform you of the Internet offers and promotions from our family of businesses. Please note that if you would like to opt-out of any email communications from any of our affiliated companies, you must do so directly with that company. Any use of personal information by an affiliated company will be governed by that entity's privacy policy. We cannot directly remove your information from any of our affiliated companies' email lists. |
| 4. How do you use my information? |
| A: We use the personal and/or personally identifiable information you provide for our internal purposes, such as confirming and tracking your order, subscription or registration, analyzing trends and statistics, informing you of our new products (including products of our affiliates), services and offers, and providing you with information from and about our stores, catalogs and Web sites. From time to time, we may also work with other organizations whom we believe are trustworthy and offer products or services that may be of interest to you. In such instances, we might share limited information (such as your name and postal address) that we have collected from you, including personally identifiable information, so that such organizations may contact you with offers that may interest you. Be assured, however, that we will not share your information with these organizations if you have requested that we refrain from doing so. On our Web sites, we may provide links to other Web sites that are not part of our family of companies. While we select these associations carefully, we are not responsible for the security and privacy policies or practices of the Web sites accessed through these links. You should refer to these Web sites for their respective privacy and security policies. You access such linked Web sites at your own risk. To serve you better, we may combine the information you give us online, through our catalogs, and from our retail locations; publicly available information; and information we receive from others. We use that combined information to enhance and personalize your experience with us, to communicate with you about our products and events that may be of interest to you, and for other promotional purposes. Also, we may contract with third-party service providers to provide certain services for our business, such as credit card processing, computer system services, shipping, data management, or promotional services. We provide the information needed for these service providers to perform these services. The information we provide may include some of our customers personal and personally identifiable information. However, these service providers are not authorized to use any of the information we share with them for any purposes other than to provide services to us. We may share information that we have collected with governmental agencies and other organizations assisting us in fraud prevention or for investigative purposes. We may do so when permitted or mandated by law; trying to protect against or prevent fraud; attempting to prevent unauthorized or improper transactions; or investigating fraud or improper conduct that has already taken place. In these instances, the information is not provided to these agencies or organizations for marketing or any other unrelated purposes. Additionally, we may share your e-mail address, name, telephone number, and postal address within our family of businesses. Also, when you purchase from us through our catalogs or Web sites we may need to contact you via phone, e-mail, or mail to address issues specific to your order, even if you have opted to not receive communications from us. Finally, in the unlikely event that Coward is sold, or substantially all of its assets are acquired, customer information may be one of the transferred assets, and may therefore be used by a third party acquirer in accordance. |
| 5. What if my information changes? |
| A: You may update your registered personal information at any time. This includes your name, password, e-mail, and postal address. You may also manage your mailing preferences and e-mail formats. Contact Us. If at any time you would like us to update your personal information or remove you from our e-mail or postal mailing lists, or if you need assistance with the modification of your information, contact us with your request or write to us at Coward, P.O. Box 27800, Tucson, AZ 85726-7800 |
| 6. How do I opt out of the sharing of my information? |
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A: You may opt out of future unaffiliated third-party disclosures of your information. Such opt-out will not affect disclosures to affiliates unless required by law, disclosures to third parties as necessary to fulfill your requests, previously completed disclosures to third parties, or disclosures to third parties in connection with subsequent contests or promotions you may choose to enter. If at any time you need assistance with opting out of the sharing of information with unrelated third parties, contact us with your request or write to us at Coward, P.O. Box 27800, Tucson, AZ 85726-7800 |
| 7. What is your position as to childeren's privacy? |
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A: Our Web sites are general-audience Web sites and are not directed to anyone under the age of thirteen ("Children"). We do not seek to solicit information from Children. If Children submit information to us and we know that the individuals submitting the information are indeed Children, we will delete the information as soon as we discover it, we will not use the information for any purpose and we will not disclose the information to third parties. We urge parents and guardians to participate in their Children's online activities and use parental control or Web filtering technology to supervise Children's access to the Internet. |
| 8.What is your security policy? |
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A: Because we all benefit from secure online shopping, we have taken steps to build and manage a system that you can use with confidence. We use sophisticated encryption and authentication tools to protect the security of the personal information that you share with us. The personal information you provide to us is preserved behind a firewall, instead of being directly connected to the Internet. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. Once we receive your transmission, we have appropriate security measures in place within our physical facilities to protect against the loss, misuse, or alteration of the personal information you have provided to us. We urge you to keep your password for our Web sites in a safe place and not divulge it to anyone. Also remember to sign off your account and close your browser window when you have finished your visit to any of our Web sites. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place such as a library or Internet cafe. |
| 9. How can I verify the security of your website? |
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A: We use industry-standard efforts such as firewalls, data-encryption methods and password-protected data sources to safeguard the confidentiality of your information. To prevent unauthorized access, maintain data accuracy and ensure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures to reasonably safeguard and secure the information we collect online. If sensitive data is collected through this Web site, we will encrypt your personal information before it travels over the Internet using industry standards for secure online transactions. |
| 10. What are cookies, and do you use them? |
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A: Our Web sites use cookies. A cookie is a small amount of data that is sent to your browser from a Web server and stored on your computer's hard drive. Generally, we use cookies to remind us who you are; tailor our products and services to suit your personal interests; estimate the number of visitors to our Web sites; track visits to and sales at the stores referenced on our Web sites; process your order; track your status in our promotions, contests, and sweepstakes; and/or analyze our customers visiting patterns. You can generally set your browser to refuse to accept cookies, or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. We do not use cookies to store any of your personal or financial information on your computer. In addition, we use third-party companies to help us gather data to assist us in improving your shopping experience and the quality of our Web site. Some of these companies may use cookies on our behalf to conduct this analysis. |
| 11. Will your privacy and security policy ever change? |
| A: From time to time, our privacy and security practices may change. If we modify our Privacy Policy, in whole or in part, to address these changes, we will indicate when such changes are made by changing the "Last Updated" date at the beginning of this Policy. Those changes will be effective as of the Last Updated date. The new policy will apply to all current and past users of our Web sites and will replace any prior policies that are inconsistent. We may change or add to this Policy, so we encourage you to review it periodically. |
| 12. How can I contact you with my suggestions or questions? |
| A: To help us improve our privacy and security policies and practices, please send us your questions and feedback. Contact Us. |
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